Terms & Conditions
This web site is owned and operated by Cabins Unlimited is Owned and Operated by: Registered Name - Unlimited Timber Buildings Limited.
Registered Address: 13 Paget Adams Drive, Dereham. Norfolk. NR20 3SA. Tel 01362 470075. Company Number: 8518780
Registered Company Number: 8518780 Director of Cabins Unlimited - Rob Scott.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct any mistakes for you.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will email you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we dispatch the goods ordered to you. When we dispatch the order the purchase contract will be made between both parties.
We will notify you, if we do not accept your order, for any reason, or have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities, to provide your Personal Details and / or User Information, we are entitled to do so.
Please do note that whilst we are happy to offer a price match guarantee with all of our buildings, we cannot price match once the order is already placed and we have received your acceptance of our Terms & Conditions.
Paying for your Goods.
We accept most methods of payment including Online Banking Transfer (we will provide you with our banking details for such payments) Debit Cards and Credit Cards.
When paying by card, we will take full payment from it at the time you place your order, unless we state otherwise on the product page or in direct communication with you. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods that we are unable to provide to you.
By using a credit card as a payment method on our site, you are confirming that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
All prices include VAT (where applicable) at the applicable current rates.
Our VAT Registration Number is: 152 4041 50
All payments are made in GBP (£)
Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Our Product Descriptions.
Cabins Unlimited always take as much reasonable care and consideration in the listing of our products and to ensure that details, descriptions and prices of products on the website are correct at time of publishing. Whilst we aim to keep the website as up to date as possible, the information including pricing and descriptions can be altered from time to time, at short notice by our producing factories. Thus, at any one time, a particular product may not always be accurate, at the time of placement of an order. We will confirm the accuracy of any price and description of any product by our acceptance of your order.
Orders will be accepted if there are no material errors in the description of the goods or their price as advertised on this website. We make every effort to describe each and every product as accurately as we can and with regards to colours, as offered in our Rystix Wood stains for example, the actual colours you see will depend on your computer screen. The actual colour you receive then could be different than the colour your computer shows on our website. Colour swatches are well known to be variable between graphic images and the real life colour of the product. We describe these as accurately as we can however.
To the extent permitted by current law, Cabins Unlimited, disclaims all expressed or implied warranties, as to the accuracy of the information contained in any of the materials on this website. All sizes quoted are approximate. If any product description size or description is critical to your purchase, you should contact us before placing your order. Cabins Unlimited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials showing on this website.
Our timber building products are made to order, in the main, so items such as our timber garages, sheds, log cabins and summerhouses will have due dates of approximately 4 weeks or more after the placement of any order. This will always be discussed with you upon placement of an order, if it is not advertised on either the product listing of the product you are purchasing or the website.
This website is only for delivery of products to customers in the UK mainland. We do not deliver to offshore locations. Delivery requests to other locations such as Northern Ireland, the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, will be purely upon request and after individual discussion.
Delivery charges and estimated timescales for delivery are shown against all products you will also be notified of delivery times when you place an order. We make every effort to deliver items within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. It is the responsibility of the customer to advise Cabins Unlimited at the time of ordering if there are any access or delivery issues. If there is any issues that we need to be aware of in regards to delivery then please request a site survey document or download one here and we will then advise of any factors within the completed site survey document that will result in any problems upon delivery of your building and possible solutions to these problems. Cabins Unlimited shall be under no liability whatsoever, for any delay or failure to deliver the products within our estimated timescales. We reserve the right to charge for delivery in the event that incorrect information is provided by the customer to Cabins Unlimited resulting in the redelivery of your order or replacement parts.
Where possible timber buildings, roof coverings and insulation kits will be shipped together and will arrive in one delivery. However if your order contains products from different manufacturers your order may be split into separate deliveries for your convenience.
Lead times can increase around the Christmas period owing to factory and office temporary closures. Any orders placed in this time frame will be handled as soon as possible once the factories and office re-open.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Deliveries are organised and made directly by the manufacturer.
Some of the products we offer are made from wood or other natural materials and unlike steel or plastic or other man made materials,can be affected by the environment. Timber is a natural product and will have grains and knots which will vary. These variations can absorb treatment and react to the atmosphere differently.
Some splitting of the timber may occur as it expands and contracts with changes in humidity and temperature, knots may also fall out, this is perfectly natural and does not effect the integrity of the product and does not class as a damage unless it makes the building unfit for purpose.
Claims & Damaged Goods.
On very rare occasions our goods can receive some light damage during the shipping of our timber buildings. We will always work with our customers to resolve any issues you might have with your order. You must inform us in writing to reach our office, within 7 working days of delivery of any breakages or damages with the product received from us. Please quote your order number in all correspondence.
If you notify a problem to us against your order delivered, our only obligation will be at our option:
- To make good any shortage or non-delivery.
- To replace or repair any goods that are damaged or defective.
- To refund to you the amount paid by you for the goods in question in whatever way we choose.
Risk of loss and damage of products passes to you on the date when the products are delivered on or on the date of first attempted delivery by us.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits business or goodwill) whatsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated in the Terms and Conditions.
Cancellation of Custom Made Orders.
This applies to our bespoke or custom made products such as our log cabins, garages and carports and any other order made to your own specification. If you decide to cancel such an order at any time after production has commenced you will be liable for the cost of work in progress to date of cancellation.
If you cancel such an order after it has been dispatched you will be liable for the cost of the building and the cost of return unless the item is incorrect, faulty or substantially damaged on delivery. Substantially damaged means an item that is damaged that renders the item unfit for purpose. New parts will be sent out for minor damage.
Cabins Unlimited want you to be delighted with any product your purchase from us. If you are not, we guarantee to work with your to ensure your satisfaction and put right any concerns you may have.
If your goods are incorrect, faulty or damaged on delivery you must notify Cabins Unlimited, in writing, within 7 days of receiving your delivery.
We will exchange the product or issue a full refund. If we cannot provide an exact replacement (the item is out of stock or discontinued) we will recommend a substitute as an alternative. If you are not satisfied with this then a full refund will be issued to the original payment card. You have a duty of care whilst the product is in your possession and it is preferable that the product be returned in its original packaging. We will consider the overall condition of the product being returned and we reserve the right to bill for you any damage incurred by yourself or poor re-packaging if the product is returned is in such a condition that the item needs to be reduced in price for stock or disposed.
The goods must be returned within 28 days of delivery. The collection of the goods will be arranged through our nominated delivery courier.
In all instances you must take reasonable care of the item(s) and must not use them. If the goods are to be returned because they are incorrect or faulty you will be refunded in full. If the item is not defective then you will need to return it at your own cost. We reserve the right to charge for collection of the item. The return of the goods will be at your expense.
You have a statutory 7 day cooling off period (with the exception of products being made to your specification) from the day after you receive your order. During this time you may cancel your order at any time and receive a full refund. If the item has already been despatched to you, then we reserve the right to charge for the collection of the item. The above returns policy does not affect your statutory rights
Administrative charges applicable to orders cancelled after being placed, paid for and processed by us.
In the event you place an order with us and for any reason later decide that you do not wish to have the order delivered i.e. you wish to cancel your order, after you have made payment for it, then we will be obliged to cancel down your order for you.
Please do note however, we will deduct the sum of £50 + VAT from the refund of your order payment, to cover our administrative costs involved in contacting and cancelling any services booked against your order from our bank, credit card facility providers manufacturers, delivery companies etc.
In the event you cancel your order after it has been picked from stock and is awaiting delivery, our cost levied will increase to £120 + VAT. This charge covers the costs involved in picking from our stock warehouse, laying out for loading, removing from the loading bay and replacing back to stock in addition to the administrative costs involved. This cost will be taken from your initial payment amount and the balance will be refunded to you, in the same manner in which the payment was made initially.
It is therefore important that you only place your order when you are 100% certain that is the product that you require and will take delivery of, as cancelling an order placed, will result in the administrative charge described herewith.
You must ensure that you have received and checked you order in full before booking any fitters and contractors. Cabins Unlimited will not be liable for any economic losses or claims (including without limitation loss of revenues, data, profits, expenses, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses due to any fitters and contractors not being able to continue installation as a result of missing, damaged, non delivery or incomplete delivery of goods ordered from Cabins Unlimited.
Where Cabins Unlimited provide details about installers or where you use your own installer the contract is between you and the installer. Therefore we cannot accept any liability for claims arising from installation of products purchased from us, and in the event of any queries or problems arising from work carried out by the installers, customers must contact the installer concerned
An extended lead time of up to 20 working days may apply to those customers requiring their buildings to be fitted. In exceptional and unavoidable circumstances, these periods may be extended.
This service is currently offered to limited postcodes only - please consult the relevant product page on the Cabins Unlimited website.
Customers will be contacted by the Installation team prior to the anticipated fitting date.
It is the responsibility of 'The Customer' to provide a firm concrete or paved level base with part hardcore, free and unobstructed access for product delivery and entry to the fitting site. Any failed, abortive or return delivery charges shall be recovered from 'The Customer' if the base is deemed unsuitable for assembly or assembly is not possible due to access restrictions. Please refer to the installation guide & base plan given in the product description or give us a call. It is also the customer's responsibility to dispose of any spare contents and packaging such as pallets that the cabin arrives in. Our install teams will be unable to take these away with them on completion of yor cabin.
Cabins Unlimited will not bear any abortive costs arising from 'The Customer' due to a failed delivery / installation.
If the buyer decides to cancel the order for installation on the day of assembly there will be a cost to the customer of a minimum £120.00 per item. This will be charged to your paying credit card.
Planning Permission & Building Regulation Requirements.
Cabins Unlimited accept no responsibility for any advice given or implied with regards to the requirements for any product in relation to any planning permissions required for it. It is wholly the responsibility of any customer to enquire with and to gain satisfaction from, the customer’s local area planning authority, with regards to the planning requirements for any product purchased from us. We are not able to and do not give definitive information or advice with regards to the planning laws within the UK mainland. We do not sell our timber building products as suitable for any particular usage. Our Log Cabins are not supplied to comply with any specific planning rules or regulations, so are therefore not sold for any particular purpose.
The information we keep on our customers is simply your Name, invoice and delivery address, contact telephone number and email address. All other details are deleted from Cabins Unlimited systems once the payment has been approved. This includes payment card details.
We do not store credit card details nor do we share customer details with any 3rd parties.
We will not use this information to contact you after your ordered products have been delivered or to market further goods or services to you unless you have given permission for us to do so. This permission can be removed by you at any time by contacting us.
Cabins Unlimited do not disclose buyers information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
If there is any information that appears on your invoice or account that is incorrect, you can contact us to amend it with us at any time.
Cabins Unlimited appreciate your time in reading the above Terms and Conditions and we look forward to assisting you with your product purchases from our website.