Our Details
Unlimited Timber Buildings Ltd trading as Cabins Unlimited
Registered Address: 13, Paget Adams Drive, Dereham, Norfolk, NR20 3SA
Telephone:
01362 470075 (Operations)
01603 327345 (Blofield (Norwich) Show Site)
01366 610850 (Downham Show Site)
01522 253055 (Lincoln Show Site)
Privacy
Cabins Unlimited do not share or sell any information provided to us either online or in person with third parties, excluding with the relevant delivery company to fulfil your purchase requirements. The information provided to us is solely used to process your quote and/or order. No payment details are retained by us once payment has been approved.
Making An Online Purchase
Upon checkout you will be asked to confirm your order. If you wish to make changes at this stage and are unable to do so please contact us on one of the above numbers. Terms and Conditions must be accepted before you can proceed to payment. Confirmation of your order will be sent to you via email to the email address provided.
Making A Purchase in Person
Cabins Unlimited will work with you to establish which timber building you would like to purchase. We will then provide a formal no obligation quotation. Upon accepting the quote, you will receive an invoice and a copy of our Terms and Conditions, as laid out in this document. You will also receive a site survey form, relevant parts of this will also need to be completed.
For your order to be accepted and processed you must agree and sign to confirm you understand and accept our terms of sale. We reserve the right to cancel any order where Terms and Conditions have not been accepted.
Payment Terms
When purchasing from Cabins Unlimited full payment for the building is required at the time of ordering, whilst any remaining monies must be taken before the job commences, unless previously agreed otherwise in writing. We accept most methods of payment including online banking transfer (details upon request), debit cards and credit cards. All payments are made in GBP (£). Please note we do not accept AMEX. All payments are subject to validation checks and authorization by the card issuer.
If payment from the card issuer is refused we reserve the right to cancel or postpone the order, if this is the case Cabins Unlimited will not be held liable for any delay or non-delivery. If you have purchased our installation service for your building a payment plan for this will be given to you and will normally be made up of a payment a few days before the installation with the balance to be settled a few days before the installation date. This payment plan will be supplied in writing either on the invoice or by email.
All property remains that of Cabins Unlimited until payment has been made in full. We reserve the right to take any necessary steps to recover unpaid balances, with any interest charged on a daily basis at 4% above the Bank of England base rate, administration charges, legal fees or recovery costs being sought in addition to the final balance owed. In the case of not being able to make the final payment we ask that you contact us at the earliest point to discuss this. Where final payment hasn’t been made Cabins Unlimited will retain the keys to your timber building until the account has been settled.
Finance Agreements
When purchasing goods using a finance option you will be entering into a direct agreement with the finance company and not Cabins Unlimited. We process the finance agreement based on information provided to us by you. If it is suspected information has been provided incorrectly or fraudulently, we reserve the right to cancel the transaction at any stage and make the relevant financing company aware. When entering into any finance agreement, responsibility lies with the person named on the credit application to ensure they can comfortably meet the repayment requirements.
Cabins Unlimited does not offer financial advice and acts solely upon the direction and guidance of the financing companies we work with.
Accepting An Order
Cabins Unlimited may refuse to accept an order under any circumstances which may include, but are not limited to:
1) Where goods are not available
2) Where we cannot obtain authorization for payment
3) If there has been a pricing or product description error
4) If we cannot make sufficient contact with the person placing the order
5) If you do not meet any eligibility criteria set out in our Terms & Conditions
If cancellation of an order does take place, Cabins Unlimited will make you aware at the earliest available time.
Warranties
Cabins Unlimited products carry a standard warranty direct from the individual manufacturer. This is usually three years for the building and one year for windows and doors, but may vary with each manufacturer. Full details can be found on our website.
In all instances, Cabins Unlimited will refer back to the manufacturers warranty.
All buildings must be treated, regardless of pre-treatment, within the first 2/3 weeks of being installed/constructed with a timber treatment containing a colour pigment to protect against UV damage on the exterior and treated with a good quality timber treatment on the interior. If this is not done it will invalidate your warranty.
Site Surveys for Purchases and Installs
All purchases of timber buildings require a basic site survey to be completed. This is primarily to provide the delivery company with accurate access needs. Incorrect or incomplete site survey forms may result in your order being cancelled or delayed. Site surveys can be completed by the customer, the aim is to ensure delivery runs as smoothly as possible, adding no additional charges for the customer if specialised delivery methods are required.
Where an incomplete/inaccurate site survey form has been submitted, Cabins Unlimited reserve the right to review any charges and in extreme circumstances cancel an order with a charge of £300. Where the install service has also been purchased a more detailed site survey form will need to be completed by the customer, this is only applicable if a member of Cabins Unlimited staff has not visited your property. Full details on how to complete a site survey are laid out in the site survey form.
Changes to the design, windows or hardware
On very rare occasions, the manufacturer may change their design slightly or alter the way the windows open or change the hardware they supply with the cabin. This may happen without our knowledge and so the cabins supplied will be that currently being supplied by the manufacturer and will not constitute a claim against Cabins Unlimited. These slight changes may mean that the model delivered may be slightly different than those shown on the website or display sites if older models are being displayed and will not constitute a material change to the purchased product.
Delivery
Our timber building products are, in the main, made to order. Products such as sheds, garages, log cabins and summerhouses will have a standard lead time. The lead time will be discussed with you at the time of placing your order, if it is not advertised on the product listing on the website. Where a specific date is required please make us aware in good time so we can confirm this date is achievable with the manufacturer and the delivery company. If there are any delays, Cabins Unlimited will make you aware soon as possible.
Website sales are only for delivery of products to customers in the UK mainland. We do not deliver to offshore locations. Locations such as Northern Ireland, the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands will be purely on request and after individual discussion and written confirmation from Cabins Unlimited. Any additional charges outside of the above will be the responsibility of the customer.
Standard delivery practice will mean your order is delivered to the address selected at time of ordering and usually placed at the front of the property, for example, your driveway. The courier company will contact you on the number provided to inform you of a delivery date. If the date is not available they usually offer alternative dates. If a later delivery date is selected by yourself Cabins Unlimited cannot be held liable for additional delays.
Cabins Unlimited shall be under no liability whatsoever for any delay or failure to deliver the products within our estimated timescales. Factors that can affect delivery times can include but are not limited to:
1) An unprecedented peak in seasonal sales
2) Manufacturer delays
3) Factory opening times including national holidays and shutdowns
4) Delivery company workload
5) Vehicle breakdowns
6) Staffing
Delivery of materials can be made in the week leading up to your install, please make our team aware if this isn’t possible. Cabins Unlimited will not be held liable for any deliveries that are turned away at the customer’s request. If materials have been turned away, we reserve the right to reschedule the install and charge a return fee of £200 + VAT.
NOTE: Please ALWAYS let us know when you have been contacted with a delivery date for your cabin. Some materials will come separately to the cabin and these need to be arranged once a delivery date has been confirmed to you, Please call us on 01362 470075 to let us know.
Install Service
Cabins Unlimited offer an installation service that is usually booked at the time of ordering, however this can be added on at a later date. Should you wish for us to quote for this please contact us on the above number quoting your invoice number. Whilst our installers are skilled at what they do, they are not qualified carpenters. They will aim to fit your cabin to the required specification but will not be held accountable should you request changes to the cabin from what was originally ordered. It is assumed by Cabins Unlimited that where work will involve access to a neighbouring property/garden the customer will seek the relevant permissions prior to the install date. If access to your property or a neighbouring property is not granted, this may delay the install and you may incur a ‘return to job fee’ based on the cost to us to reschedule the job. An install date will be booked through the operations department, if this has to be rescheduled due to unforeseen circumstances Cabins Unlimited will notify you at the soonest point possible. Any outstanding monies must be paid prior to delivery or fitting and is expected to be paid within 7 days before your delivery or fitting date.
Cabins Unlimited will not be liable for any economic losses or claims including, but not limited to loss of revenues, data, profits, expenses, contracts, business or anticipated savings; or loss of goodwill or reputation; or special or indirect losses due to any fitters and contractors not being able to continue installation as a result of missing, damaged, non-delivery or incomplete delivery of goods ordered from Cabins Unlimited. Where you use a third-party installer, the contract is between you and the installer. With installation prices quoted it is assumed that access to the install site is unobstructed and bears no health and safety risks to our installers and is subject to a completed site survey. Our installation teams will aim to be as respectful to the grass/garden however in some cases damaged turf is inevitable during bad weather. If you wish for us to bring along disposable boards, please let your sales representative know to quote for this at an additional charge. Where buildings do not have a floor, it is the customer's responsibility to apply silicone to the base of the walls/posts to ensure it is water tight. In addition, if a customer is painting their own cabin we recommend that good quality treatment is applied to both the inside and outside of the building and also an over paintable hybrid silicone bead be applied to all external interlocking log ear joints.
Waste Disposal
Please note waste from the install of your timber building (wrapping, wood, pallets, etc) cannot be taken away by the install team unless arranged at the point of ordering. If you would like for us to remove waste, this would be charged at £96 (for local installs only). The price quoted is for the rubbish and waste from the actual cabin or timber building. Any green waste, fencing, old sheds or wood or earth/rubble would need to be quoted separately for disposal and removal and are not included unless stated. Please discuss with our team the options available.
Base Work
In the event of a base already being in place or installed by a third-party, Cabins Unlimited reserve the right to cancel or put on hold an install if that base work is deemed unlevel or sub-standard. You will be advised of the next steps available to you and any additional costs. If the install goes ahead as per the customer’s request Cabin Unlimited will not be held liable for any movement issues that arise from buildings on a substandard base.
Materials
The nature of the products we supply means they can be affected by the environment, unlike plastic, steel or other man-made products. As timber is a natural product it will have grains and knots which will vary, these variations can absorb timber treatments and react to the atmosphere differently. Some splitting of the timber may occur as it expands and contracts with changes in humidity and temperature. Any extreme changes in climate may cause knots to fall out, this is perfectly natural and in no way undermines the integrity of the building. Timber logs may also have some twisting and warping. Fitting any twisted logs requires the use of a clamp and long 200mm screws to pull the log into shape. This is not classed as a product defect or damage unless it makes the building unfit for purpose.
Doors and Windows
In some instances, door and window adjustments may need to be made by yourself over the life of your timber building. Please note this is part of owning a building that is made from a natural product. Adjustments to doors and windows are not classified as a fault or defect and will not be classed as repair needed to the building. Cabins Unlimited are happy to advise our customers on how to make these adjustments themselves. A fee may be incurred if we are called out by the customer to rectify a suspected fault which is actually a straightforward adjustment that could have been completed by the customer.
Glass
If there are any breakages to the glass in your order, please take photos and send them to operations@cabinsunlimited.co.uk at the soonest point in time. Cabins Unlimited will not accept any claims for glass breakage during transit if more than 7 days have passed from the delivery date, to you informing us of the breakage. Once the timber building is installed we will not be held liable for any glass breakages due to fixings made to the windows or doors e.g. blinds, curtain poles.
Claims and Damaged Goods
On very rare occasions our goods can receive some light damage during shipping. We will always work with our customers to resolve any issues you might have with your
order. You must inform us of any breakages or damages to the product received from us within 7 working days of delivery. Please quote your invoice number in all correspondence.
Our standard resolution process is:
i) To make good any shortage or non-delivery
ii) To replace or repair any goods that are damaged or defective
iii) To refund to you the amount paid by you for the goods in question, at our
discretion
Risk of loss or damage of any products passes to you on the date when the products are delivered to you or on the date of our first attempted delivery to your delivery address. Replacement parts are sent direct from the manufacturer, you will be advised of lead times at the time of contacting us to make us aware of the issues.
Returns Policy
If your goods are incorrect, faulty or damaged on delivery you must notify Cabins Unlimited, in writing within 7 days of receiving your delivery. The first stage of rectifying this is noted above under ‘Claims and Damaged Goods’. When a product is returned we will consider the overall condition and reserve the right to seek payment for any damage incurred by yourself or poor re-packaging that may affect the re sale value of the returned item. Goods must be returned within 28 days of delivery. Collection will be arranged via our nominated delivery company.
In all instances you must take reasonable care of the item(s) and must not use them. If the item being returned is not defective the customer will incur the return fees. You have a statutory 14 days cooling off period (excluding bespoke orders) from the day you place your order.
Faults/Missing Parts
In the rare instance you should experience a fault or be missing a part please make Cabins Unlimited aware at the soonest point. Standard procedure is for us to contact the manufacturer for a resolution. It is important you check you have received all the components of your order as soon as possible after delivery. The manufacturers will send out any missing/replacement parts directly from the factory and limit it to one case per customer on missing items. We will always work with customers for a positive resolution and keep in contact with you throughout. Should we receive no response to our correspondence four weeks from the last contact date, we will assume a resolution has been made and close the case and therefore any claim.
Cancellation of an Order
If for any reason you wish to cancel your order after it has been processed please make Cabins Unlimited aware in writing as soon as possible. As each order is individually placed, and shipped, Cabins Unlimited reserve the right to invoice or seek to claim back any charges incurred by us. It is standard practice, this fee is £50 + VAT. However, if your order is awaiting delivery this fee will increase in proportion to costs incurred by Cabins Unlimited from the manufacturer, delivery company and such. If your order has been manufactured and is in transit, or has been delivered to either yourself or us, we reserve the right to refuse cancellation.
Cancellation of Custom Made Orders
Bespoke or custom-made orders are where the general specification of a product has been changed as per your requests. If you decide to cancel an order of this nature you will be liable for the cost of the work in progress up to the date of the cancellation. If production has been completed you will be liable for the cost of the building and the cost to return it.
ALL CANCELLED ORDERS ARE SUBJECT TO ADMINISTRATIVE CHARGES AFTER BEING PLACED, PAID FOR AND PROCESSED BY US.
Reimbursement
Any reimbursements offered are without prejudice and at the discretion of Cabins Unlimited. A reimbursement is only offered on the basis of a good will gesture and is not an admission of liability.
Planning Permission and Building Regulations
Cabins Unlimited do not offer advice on planning or building regulations. It is the sole responsibility of the customer to ensure the building and materials you purchase from us meet any, and all, restrictions enforced by your local planning authority. Measurements quoted on our website and in any literature are assumed correct at time of printing and provided to Cabins Unlimited by our chosen manufacturers. Where it is stipulated buildings are under 2.5m in height this applies to timber buildings only and not any materials extending the height. Cabins Unlimited will not be held liable for any discrepancies from manufacturer design/print error. Our log cabins are supplied with no specific usage and therefore we ask that you as the customer seek any advice professionally if you are uncertain on regulations.