USER PERSONAL INFORMATION
Any personal information you may provide to us on this website with your completed order or via a contact form, by telephone when speaking with us or via email, or through a social media sites or by signing up to our newsletter will never be sold, rented or otherwise distributed or made public without your express consent. We would only disclose personally identifiable information to the relevant authorities if we are required to do so by law. We are however required to supply your name, address and telephone number to our suppliers who will use your personal information for the purpose of delivery of your building. We also are required by law to hold information on actual sales orders for up to 7 years. We have made checks with all of our suppliers that we use for the purpose of delivering your product, that they also do not sell or share your personal information other than to companies that they use to provide your product or service. This may include delivery of your log cabin, shed or other timber building, treatments, chemicals or replacement parts. This may also include third party installers or servicing companies who are needed to work on your building or project.
PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:
1. Site visits tracking
Like most websites, this site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
2. Our blog/news page
We have disabled the ability for users to add comments on our blog posts by default. We therefore do not collect or store any personal data from our blog.
3. Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page the data you supply will be collated into an email and sent to us. We do NOT store this information on our website.
Should you choose to contact us using an email link instead, none of the data that you supply will be stored by this website. Instead the data will be collated into an email and sent to us.
4. Email newsletter
If we supply an email newsletter and you choose to join it, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via our contact form. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you will receive periodic newsletter emails from us.
INFORMATION WE COLLECT AND USE THROUGH OTHER MEANS
As part of our customer service to you and in order to provide you with not only a requested quote, invoice and for ongoing customer service requirements only, we store your information in a third party application called Capsule Customer Relationship Management. This data is solely used for the purpose of your customer service and interaction with us and we do not sell or supply the data to any other companies other than those dealing with the supply of any products you have ordered from us. The data we capture into our CRM system will include some of your personal details, name, address, contact numbers and email addresses. We record all email communications we have with you and keep records of conversations and requests you have made with us, solely for the purpose of supplying you with a service or product from our company. This data and copies of any personal information we hold on you can be requested by contacting us at firstname.lastname@example.org If you have not ordered from us and would like your data and personal details removed when your initial quotes have been received, then please let us know by emailing us and we will be happy to delete your details from our systems.
ABOUT THIS WEBSITE’S SERVER
All traffic (transferral of files) between this website and your web browser is encrypted and delivered over HTTPS.
THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and, to the best of our belief and understanding, all of them comply with current legislation. Both third parties are based in the USA and are EU-U.S Privacy Shield compliant.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The data controller for this website can be obtained by using the Contact page.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.